Hashem's CV
Profile summary
Adaptable IT Consultant with 4 years of professional experience across 7 organizations, bridging technical support and IT systems consulting. Trilingual in Arabic, English, and German, combining hands-on technical competencies in system administration, scripting, and database management with structured problem solving. Committed to delivering reliable IT solutions and supporting customer requirements through efficient research and analysis.
Career highlights
Career Progression: Advanced through 8 roles spanning technical support, systems engineering, project management, and safety compliance across multiple organizational environments.
IT Systems Support: Installed, configured, and tested IT hardware, software, and operating systems while diagnosing network issues across local area networks.
Consulting and Analysis: Supported the analysis and documentation of customer requirements alongside contributing to the configuration and customization of laboratory information management solutions.
Key skills
Professional experience
Managed administrative and project support tasks for laboratory information management systems initiatives, covering requirements analysis and software testing activities.
- Supported the analysis and documentation of customer requirements.
- Contributed to the configuration and customization of LIMS solutions.
- Collaborated on software testing activities and documented test results.
- Handled organizational and administrative duties to support project teams.
Operated as the primary contact for internal staff and external customers for systems, applications, and digital services. Administered user accounts, access rights, Office 365, and Active Directory. Processed tickets and documented complex cases via ServiceNow.
- Installed, configured, and tested IT hardware, software, and operating systems while diagnosing and resolving hardware, software, app, and network issues across LAN and WLAN.
- Maintained, repaired, and coordinated the replacement and procurement of IT equipment alongside executing software updates, patch management, and Windows update cycles.
- Managed data backup, recovery, system monitoring, and IT inventory while producing status reports and conducting onboarding and internal training for new staff.
Develops visual communication materials and manages financial spreadsheet tracking systems. Coordinates design production across marketing assets while maintaining accurate financial data entry workflows.
- Designed marketing collateral and visual brand assets for public awareness campaigns.
- Maintained detailed Excel spreadsheets for financial record keeping and budget tracking.
Coordinates small project activities within the organization, supporting various internal departments by tracking tasks and organizing documentation for multiple concurrent assignments.
- Tracks project schedules and updates status logs for internal review.
- Organizes project meetings and distributes meeting minutes to participants.
- Monitors daily site activities to ensure adherence to safety regulations and internal policies.
- Identifies potential workplace hazards and reports findings to management for corrective action.
- Develops targeted digital marketing strategies that increase online engagement metrics and user interaction rates across platforms.
- Implements project management tracking tools and standardized workflows to reduce task completion time and improve team output.
- Evaluates campus infrastructure for potential hazards and issues corrective action notices to relevant departments.
- Maintains logs of safety equipment inspections and schedules maintenance for fire suppression systems.
- Completes practical training on emergency medical response and injury assessment.
- Applies standard first aid procedures during supervised simulation scenarios.
Education
Computer Science (In Progress)
- Rostock, Germany
Software Engineering
- Ma'an, Jordan
Information Management
- Aqaba, Jordan
Languages
Arabic · Professional
English · Professional
German · Professional